Shipping & Returns
Pick From Korea ships sealed trading cards worldwide from South Korea. This page states exactly what we charge, how long it takes, and what happens if something goes wrong.
How long does an order take?
Every order needs up to 3 business days of handling before it ships. After that, delivery time depends on the option you choose.
| Option | Delivery after dispatch | Total from order |
|---|---|---|
| Economy | 7–14 days | 10–17 days |
| Express (DHL / FedEx) | 2–5 days | 5–8 days |
These are carrier estimates, not guarantees. Customs inspection, peak season and carrier delays can extend them. Where a specific item ships by sea freight, that is stated on the product page — sea freight can take one to two months.
What does shipping cost?
Shipping is a flat rate by destination zone, shown at checkout before you pay. We ship to four zones: United States, Europe, Asia, and Rest of World.
Orders of USD 200 or more ship free by Express.
Free shipping applies to a single order of USD 200 or more. Orders held in the Vault are shipped at actual cost.
Economy is limited to parcels of 2 kg or less. If your cart exceeds that weight, only Express is available.
How do you pack orders?
Everything ships sealed, in the condition it left the distributor.
Orders over 10kg go out double-boxed. The inner box is wrapped in bubble wrap and placed inside a second outer box, which is what protects the corners through a flight and a customs inspection. Every seam on the outer box is taped, because boxes flex in transit and untaped seams are where tape lifts. Fragile stickers go on last.
Because Economy is limited to 2 kg, double-boxing applies to Express shipments. Smaller parcels are bubble-wrapped and single-boxed.
The outer box is packaging, not the product. It is expected to absorb some wear on the way to you — that is what it is for.
Will I pay import duties?
United States: no. US orders ship DDP — import duties are already included in the price you see. The carrier will not bill you on delivery.
Everywhere else: yes, possibly. Orders ship DDU. Import duties, VAT and any customs handling fee are the recipient's responsibility and are set by your own country, not by us. We cannot calculate or prepay them.
If a parcel is returned to us because import charges were not paid, we refund the order value minus the original shipping cost.
Can I return an order?
Yes — within 14 days of delivery, provided the product is still sealed and its value is not diminished. Sealed booster boxes, packs and cases qualify. Opened product does not.
To start a return, email support@pickfromkorea.com with your order number within 14 days of delivery.
Return shipping is paid by the buyer unless the return is our fault (wrong item, defective item, damage in transit). Refunds are processed within 7 days of us receiving the returned item, to the original payment method, and exclude the original shipping cost.
What if my parcel arrives damaged?
Report it within 72 hours of delivery by emailing support@pickfromkorea.com with:
- a photo of the outer box with the shipping label visible
- a photo of the contents as you found them
- a close-up of the damage
Keep all original packaging until the claim is closed. We need it to file with the carrier, and carriers reject claims without it.
Express (DHL / FedEx): once the carrier confirms the damage, we refund in full.
Economy: compensation is limited to the carrier's liability cap of USD 100. This is stated again when you select Economy at checkout. For orders above that value we recommend Express.
What counts as damage?
Damage means the value of the product has been compromised.
- Sealed boxes: scuffing or crushing to the outer box does not count as damage if the inner packs are intact. The outer box protects the packs; it is not the product.
- Single cards: tearing or heavy creasing counts as damage. Edge nicks and minor corner wear do not — these occur in normal handling and are present on single cards generally.
We would rather be specific about this up front than argue about it later.
What if my parcel is lost?
Report a non-delivery to support@pickfromkorea.com. We open a trace with the carrier.
Express: once the carrier confirms the loss, we refund in full.
Economy: once the carrier confirms the loss, we refund up to the carrier's liability cap of USD 100.
Contact
support@pickfromkorea.com — we reply within 1 business day.
Pick From Korea, South Korea.